Jared T Smith
Financial advice professional based in Melbourne, Australia. With proven experience across leadership, sales, innovation, technology, operations and process engineering.
What I do
I enable leadership and change managers to better understand technology and information security risk, ensuring business initiatives and operations comply with regulatory obligations and implement practical and effective risk mitigants or controls.
What I believe
Success requires integrity, passion and hard work
Success isn’t an accident but instead the culmination of one’s experiences and their character.
Embrace creativity in all its forms
Think differently, solve problems and bring your unique perspective to the world.
Be receptive to advice and value your mentors
Adopt feedback and seek it at every opportunity to develop continuously.
Only accept calculated risks
Maintain control, only take on manageable risks, know your limits and develop contingency plans; just in case.
Achievements
In 2020, I developed, tested, and launched the Unity application for ANZ Financial Advice. This provided advisers a complete digital client discovery experience, and resolved the key challenges faced by advisers using the "Grow for Advice" application. Unity has improved compliance outcomes for advisers and streamlined their workflow, resulting in millions of dollars worth of productivity cost and compliance savings.
After the launch of Unity, the platform was adapted for the wholesale business within ANZ Private Banking and Advice to deliver further productivity savings for the broader business.
I have also consulted on a wide range of key business initiatives including:
- advice business transformation
- tactical pricing uplift
- future advice technology
- client engagement framework
Experience
Technology Assurance Manager
Dates Employed: Jul 2021 – Present
Location: Melbourne, Australia
Developed and maintained the Private Banking and Advice Technology and Information Security Policy and Standards suite to meet regulatory and ANZ requirements.
- Ensuring Private Banking and Advice complies with all relevant Technology and Information Security Policies.
- Consulting with Compliance, Governance, Privacy and Technology to improve alignment with policy.
- Providing guidance to senior leaders on technology related policies and their application to business initiatives.
- Managing the governance of technology related forums and broader Assurance forums.
- Delivery of regular training to business stakeholders related to Information Security.
Advice Enablement Manager
Dates Employed: Jun 2020 – Jul 2021
Location: Melbourne, Australia
Managed a team of Process Engineers with ownership of the end-to-end advice process, advice collateral and supporting tools, through a period of organisational restructure and technology disruption.
- Leading, supporting and coaching a geographically diverse team for success.
- Managing regular updates to processes and documents due to legislative and organisational change.
- Delivering and embedding new product solutions for frontline staff.
- Provide strategic process guidance to key stakeholders across technology, product and operational teams.
- Development and maintenance of bespoke digital tools to support advice processes.
Frontline Process Owner
Dates Employed: Sep 2019 – Jun 2020
Location: Melbourne, Australia
Maintained and enhanced all processes used by financial advisers and frontline staff, including leading business critical initiatives and associated change management.
- Communicating the vision, purpose and objectives of frontline processes and how they align with strategic business goals.
- Development and maintenance of bespoke digital tools to support advice processes.
- Leading process change and initiative delivery.
- Working with stakeholders across multiple disciplines to efficiently deliver change.
- Monitoring and management of process breaches or compliance incidents.
Digital Process Owner
Dates Employed: Sep 2018 – Sep 2019
Location: Melbourne, Australia
Responsible for managing and overseeing the objectives and performance of ANZ Financial Planning’s flagship Grow for Advice application, along with ongoing change management involved with simplification and digitization projects.
- Communicating the vision, purpose and objectives of digital processes and how they align with strategic business goals.
- Working closely with Advice Coaches and L&D to develop and provide training and support for advisers.
- Negotiating process conflicts with respective process owners and stakeholders.
- Reviewing, approving and communicating process changes and improvements.
- Monitoring and management of process breaches or compliance incidents.
Commercial Financial Planner
Dates Employed: Aug 2015 – Sep 2018
Location: Melbourne, Australia
Providing holistic financial advice to ANZ Business Banking clients including risk management strategies, superannuation and retirement planning, estate planning advice and other investments.
- Consistently exceed sales targets in fast paced team environment.
- Maintain strong compliance in the top quartile of the team.
- Worked with a diverse range of referral partners and clients, across regions.
Financial Planning Support Officer – Commercial
Dates Employed: Mar 2014 – Aug 2015
Location: Melbourne, Australia
Assisting commercial advisers to provide holistic financial advice to ANZ Business Banking clients including risk management strategies, superannuation and retirement planning, estate planning advice and other investments.
- Managed ongoing client interactions to ensure delivery of service standards.
- Regarded as compliance ‘guru’ for the team and assisted in achieving high Advice Quality Ratings for the team.
Paraplanner
Dates Employed: Dec 2012 – Mar 2014
Location: Docklands, Australia
Working collaboratively with advisers to prepare Statements of Advice for clients with a strong focus on compliance, legislative change and process efficiency.
- Consistently exceeded KPIs for both quality and productivity.
- Quickly took on a senior role in the team and assisted team with problems and queries, including training new staff.
Account Manager
Dates Employed: Aug 2010 – Dec 2012
Location: Melbourne, Australia
Retaining and building customer base through business merger, focusing on problem solving, client communication and reporting.
- Provided operational advice for process improvements and policy developments.
- Resolved issues for clients by taking ownership and proactively negotiating with stakeholders.
Salary Packaging Consultant
Dates Employed: Jan 2009 – May 2010
Location: South Melbourne, Australia
Assisting clients to purchase new cars through tax effective novated leasing arrangements as well as establishing other salary packaging benefits for charities and rebatable employers.
- Consistently exceeded sales targets while maintaining compliance, customer satisfaction and a strong pipeline.
Investor Services Representative
Dates Employed: Mar 2005 – Jan 2009
Location: Abbotsford, Australia
Managing client accounts including direct credit details, dividend reinvestment elections, deceased estate processing and off-market transfers.
- Achieved highest productivity rating of the team without compromising on quality.
Education
Victoria University
Bachelor of Business (Accounting)
Jan 2005 – June 2008
This course provided a foundational education in business, accounting, finance, economics and marketing. It also helped to develop analytical and problem solving skills along with interpersonal skills.
GPA: 5.12 / 7.00
Charles Sturt University
Master of Applied Finance (Financial Planning)
July 2011 – Dec 2013
This course broadened my technical knowledge in finance, centralised on delivering holistic financial advice. It also provided compliance with RG146 and advanced standing towards the Certified Financial Planner designation through the Financial Planning Association of Australia.
GPA: 5.67 / 7.00
Kaplan Professional
Self Managed Superannuation Funds
2016
Fundamental knowledge of the establishment, operation and management of an SMSF including the development of strategies and personal recommendations.
Financial Planning Association
Certified Financial Planner® Certification
2017 – 2018
This capstone of my formal education in financial planning. This course built upon my prior technical studies and further developed my understanding of ethical frameworks and professionalism. My ongoing membership is a confirmation of my long term commitment to the financial planning profession.